After getting run off the road a few weeks ago, my car suffered a cracked front bumper, and received a complementary boot-shaped, softball-sized dent above the driver's wheel. So, I called the insurance company, who sent me to a Caliber Collision location.
When I got the car back, I noticed:
They installed the wrong bumper. My car is equipped with a sport suspension package, which includes, among other things, a different front bumper cover (spoiler, different shaped vents, etc.). The car has all the marks of that package, including orange stitching on the wheel, misc. body trim components and, of course, different shocks.
They installed the wrong bumper incorrectly. There is now a gap of about 0.75" between the bumper and driver's headlight. The rep who went over the car with me said that they had to use aftermarket parts for the repairs, and couldn't get it to fit. (This may have something to do with them installing the wrong bumper.)
The paint is already flaking on the edge of the bumper closest to the driver's door. (I picked up the car less than 24 hours ago.)
The body shop has said that they can't have installed the wrong bumper because they "Go by the VIN." While it is not inconceivable that the previous owner swapped the bumper (he is a good friend of mine, and not the type to modify a car in any way), I doubt that the steering wheel, seat covers and suspension would also have been changed.
What recourse do I have since the shop seems unwilling to correct their shoddy work? I'm not having much luck going through my insurance company.
Is there a way to look at the car (VIN, etc.) and tell what option package(s) it came with?