This is a 2011 Subaru Impreza hatchback driver's door.

The other day when opening to door it sounded like something basically fell apart inside the door (you could hear rattling parts) and the door wouldn't open.

We removed the door panel and put the latch mechanism back together as best as we could, but it still doesn't work right. You can't open it from the outside. There don't appear to be any missing parts (ie lost down in the door cavity), we think.

But we're misunderstanding something because it still doesn't operate properly, nor is it clear what went wrong in the first place.

Video of latch mechanism inside door: https://youtu.be/lmOOleOglLs

In the video you can see the following:

  1. Connecting rod has been inserted into the latch where it appears to belong
  2. Exterior door handle is actuated; rod starts to push downwards and initially is effective.
  3. Rod slips through the yellow opening, so the latch doesn't open.
  4. Handle is released
  5. Handle is actuated again, now the rod slips immediately

Here's the rod itself - is it bent?

enter image description here

What seems strange is that there is no clip or pin or something to hold the rod in place where it passes through the yellow plastic. But as I said, we don't think any parts are missing.

  • parts may not be missing but broken – Moab Sep 13 at 0:04
  • It seems to me you might not have the bottom yellow piece onto the right part of the rod. Hard to say if it is bent (well, bent beyond factory bends). Agree with Moab ... things could be broken. There's a reason why it came apart in the first place. Usually doesn't happen unless something isn't right. – Pᴀᴜʟsᴛᴇʀ2 Sep 13 at 0:20
  • My guess is that rod has been badly bent, then only partially repaired to original shape. Question, what does the same rod on the opposite door look like? It should be perfect mirror image. – zipzit Sep 14 at 5:13

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