Legacy 2017. bought with 26k miles and on a highway found out that car pulls to the right so I had to compensate with a steering to the left a little bit. Dealership made an alignment but it still pulled to the right. Came back to the dealer and they made a tire rotation claiming that previous owner failed rotating tires properly. Also they told me that during my next planned rotation the issue should be resolved....

I don't get it.... If car was pulling to the right - they made a rotation, shouldn't car not be pulling to the left? Which scenario could it be that car was pulling to the right, they made a rotation, car still pulls to the right but now the issue is being self-fixed so on the next rotation everything would be good. Thoughts?

  • I suggest getting an alignment done - the car may have hit the curb, damaging the suspension at some time. Rule that out as that is a common cause.
    – Solar Mike
    May 6 '19 at 7:26
  • I'd take it somewhere else for an alignment check. If they're claiming misalignment, go back to the dealer. End of the day even though a car is perfectly aligned, various factors can encourage a pull in a particular direction including road camber and load distribution. That said in my experience setting wheel alignment has been one of the more complex jobs for the average mechanic - as a young man I watched a guy who had a high opinion of his own skills make a complete hash of a 4 wheel laser alignment; to me it was simple physics of laser beams and mirrors but the logic eluded him
    – Caius Jard
    May 6 '19 at 18:01
  • You can even take a quick check of how your wheels are aligned yourself using a length of string, YouTube should have a few tutorials - i'd treat it as a check only, btw but it can give a simple visual verification that a laser alignment has been properly carried out
    – Caius Jard
    May 6 '19 at 18:11
  • A string will only find toe issues, which cannot cause a pull. A tire rotation on a modern car will have radials swapped front-to-back, never side-to-side. Still, a bad tire moved to the back should not cause pull to one side. Only camber and caster (and to a very slight degree thrust angle) misalignment can cause pull. I would demand the alignment sheet printout as proof the alignment was done correctly. Another possibility is a dragging brake caliper, in this case the right front.
    – SteveRacer
    May 7 '19 at 9:08

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