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We have a 2012 Kia Soul that is part of the recent recall for engine gas temperature possibly causing damage to the catalytic converter and engine. I have been fighting with the dealership and Kia to replace the engine and catalytic converter because there is evidence that they were damaged. The dealership is saying Kia is offering to provide for replacement of the engine ($7200) but are asking us to pay for the labor (approximately $1500). Is there any legitimate reason we should have to pay for the labor or is the dealership or Kia just trying not to take as big of a hit on this?

closed as primarily opinion-based by mike65535, Chenmunka, BillDOe, Rory Alsop, Solar Mike May 3 at 6:45

Many good questions generate some degree of opinion based on expert experience, but answers to this question will tend to be almost entirely based on opinions, rather than facts, references, or specific expertise. If this question can be reworded to fit the rules in the help center, please edit the question.

  • What do you mean by "recall?" In the US, for example, a government-mandated recall is wholly paid for by the manufacturer, at no charge to the owner. A "service action," OTOH (may be known by other names), is initiated by the manufacturer, and may or or may not cover all the costs. – David May 2 at 16:35
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    If they are offering to stump up for the engine and, as part of that agreement or arrangement, you have to pay a contribution then you may be getting a reasonable deal. Otherwise, they may say that there is not sufficient damage to warrant replacement and just offer an extension to the warranty period. So, take care how you play the game... – Solar Mike May 2 at 16:40
  • @David The recall is only officially for the software that controls the catalytic converter overheating. Kia is resisting issuing a full recall on the engines and catalytic converters. – Patrick P May 2 at 16:46
  • I agree with Solar Mike. They will undoubtedly say that. In this grey area (your expert says damage was caused by the faulty EGT software; they say it's out of warranty, either there's no damage, or it was caused by something else) you have to decide if this is a good investment for you: do you want to keep the car? Are you willing to wrestle with them, perhaps in court? – David May 2 at 16:52
  • One other thing to realize here is, if Kia is saying this to you (whether through the dealership or directly), this is going to be their final word on the matter. Meaning, if you don't take the deal, don't expect to get a better deal. If you don't take the deal and tell them as much, their higher ups can cut the offer to nothing. Having worked at dealerships before, I can tell you this can and does happen. I'm not trying to say, "DO THIS OR ELSE" ... I'm just telling you the probable outcome of trying to get more in your situation. Seriously, to me, $1500 to you out of a $10k bill is not bad. – Pᴀᴜʟsᴛᴇʀ2 May 2 at 18:19

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