I have a Maruti White Baleno car. Today I left my car for servicing. They have did exterior dry cleaning, oil change etc. I see horizontal marks on back left fender (Attached screenshot) enter image description here

What might have caused it?

Dirt or tar on whatever they were cleaning/drying with most likely.. it's hard to tell from the photo but it looks as if it could just be marks on the clear coat rather than actual scratches. That being the case I'd try cleaning it off with either a good tar remover or a gentle cutting polish such as Autoglym Super Resin Polish (I'd avoid going as far as T-cut, doubt you'll need something with that much abrasion)

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