I need some advice please regarding my Ford Fiesta ST-3 2016. I had a problem about 3 months ago, I was driving and the clutch randomly slipped causing the revs to shoot up. It was on a Saturday so immediately called Ford on the following Monday. After explaining I can barely drive it, they told me to try and drive it to the garage on that Friday for them to look at it.
On my journey there, I broke down on a dual carriage way and had to get AA to take me to Ford Evans Halshaw. After arriving I stated what happened again and they mentioned they will see if it’s under warranty. Bare in mind I stated they will discover it is worn and most likely have damaged the flywheel from the journey that they told me to take.
When I broke down there was an excess amount of smoke from my engine and all you could smell was clutch. My father is a driving instructor and I don’t rest my foot on the clutch, I don’t pull off in the wrong gears or over-rev while doing so. I never had a fault with my previous car which was a 2003 Corsa, over 100k miles on the clock when bought and done a further 40k miles.
Ford is trying to blame me and I’m assuming it’s because it’s a sporty car and I’m quite young. I have been trying to seek advice of so many citizen advice companies but am getting no luck. I have provided numerous appeals and disputes against the fault being driver technique but haven’t got anywhere.
There was no build up to the fault, clutch would work fine and the biting point would be perfect on all the steep hills in my area. It suddenly happened out of the blue and after speaking to some mechanics, they believe out of a year old car, bought last August, along with only 11,000 miles should never have gone suddenly. I believe it was a manufacture fault but have been asked to prove so?
Another point is that my father has a new regular Ford Foesta every year, that’s learners doing over 1,000 miles a week, over-revving, pulling off in wrong gear, constantly stalling and he has never received a problem. He believes something must of caused it to slip to then burn out the clutch completely, along with damaging the flywheel.
Is there anywhere I stand? What’s my best way to prove it must of been their fault? There is hardly any remains of the clutch but are there other parts that could of caused it to slip?
Thanks in advance