I went to Sears Auto Center. This was the third time I've gone there and every time I go they have to order a filter to be delivered. After the first time, I would tell them days in advance that they didn't have the filter last time and I had to wait. Each time I've gone it has been at least 1 hour and 15 minutes to get my vehicle back. Let's make matters worse!
The garage manager tells me they had to change the drain plug. He was just walking by and did not give a reason why. I saw the mechanic using a flashlight while he and another mechanic kept looking underneath my truck near the front. They were looking for about 5 minutes at it. They even lowered the hoist about halfway down from high up just to take a closer look.
He pulls the vehicle out. I ask him if anything was wrong because I saw him looking close with a flashlight. He said no everything is fine. I get home and find out (thankfully it was raining) that there was oil in the water behind my truck (pavement on slight decline). So I put some grocery bags underneath and sure enough over about 45 minutes a small puddle of oil shows up.
By the time I attempted to call back, they were closed.
- I figure to take it back to them and tell them to fix it?
- What do you think this could be? Did they put a lousy drain plug on to replace it or is it something more?
- Should I even trust them to fix it when I know that mechanic knew it was leaking before giving me my truck back?
- Doesn't this seem very sinister that he could give me the truck back knowing it was leaking?
- I've already thought about calling the corporate office as this was beyond wrong; sound about right?