5

I purchased a certified 2013 Lincoln MKX on 9/14/15.

I noticed cracks in the front bumper 2 weeks after purchasing this car. The front bumper has been replaced 4 times since and is still cracking/melting in the same area.

The dealership attempted to diagnose the problem once but was not successful. With no other explanation, I was informed that it was an external cause and that I was probably parking my car above a heat source causing these cracks. After the 3rd time I contacted Lincoln and sent pictures of the bumper. Just by looking at the picture, their engineers said it has to be from outside source, such as sun reflection from a window. I reassured them that was not the case and that I park my car in the driveway, and at work I park in an open field. They also said if it was an internal heat source, I would have lots of electrical problems.

I am devastated because I know something internally maybe causing the cracks and no one seems to help. On several occasions I’ve noticed the front passenger side of bumper hot to touch. The car currently has 24,000 miles. The car drives good, and I don’t smell anything unusual.

The only other repair was a steering wheel was replaced by the dealer because of the leather cracking.

Could it be an structural damage, or other issues such as manifold gasket?

Appreciate your help.

  • 3
    Lisa, could you edit the question to add the pictures that you sent to Lincoln? I'm sure they would be useful for anyone trying to help you out here. – Zaid Dec 21 '16 at 20:22
  • Anybody know if this model has a turbocharger and if it does where the intercooler is located? – dlu Dec 21 '16 at 20:40
  • The heat you've noticed in the area seems like it might be very relevant. Could you see if you could find out more about it and tell us what you learn? – dlu Dec 21 '16 at 21:35
  • It definitely can be the heat. If you live in an area with harsh winters that can cause cracks also. – wilkvolk Aug 14 at 23:32

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.