I brought my new car in for its 3rd oil change. When I was driving back to work the car started sputtering and billowing black smoke out the tail pipes. I brought it back to the dealer and they told me the mechanic accidentally put the oil in twice. I had driven it for about 25 minutes in this condition (to work then turn around go back). They sent me home in one of their cars so my car could sit and drain for the night. The next day they brought my car to me. No smoke, no stuttering.

Its been about 2 months. In the first month as I was stopped behind a car who was turning the engine made a loud growl sound for about 10 seconds. Never happened again.

Now this week the car has started sputtering slightly when I'm idling in park or drive.

Did they wreck my new car??

  • When the original sputtering and smoke happened, were there any indicator or warning lights involved? Does it use oil now? Are there any spots of oil on the ground where your car is parked (leaks)? Being that it is two months after the fact, there is no easy way to know if the "growl" or "sputtering" are results of that same incident. – CharlieRB Nov 30 '16 at 17:13
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    What kind of vehicle is this? And, what was your max speed / how far did you travel between leaving the dealer and having it back in after noticing the issue? – maplemale Nov 30 '16 at 20:06
  • No indicator lights came on when it happened. I drove out of the dealership to work, it happened 4 miles into the trip, I went another 4 miles before it was safe to turn around. I went right back to the dealership. About 14 miles total driving. It would sputter if I went over 35mph so I kept it under. It is a 2016 Mazda CX 5. Since that day no oil marks under my car. No oil indicator lights have come on. – Jackie CX 5 Nov 30 '16 at 20:15
  • Good that you didn't drive too far / fast... normally I'd say you're likely ok. But the issues you described tell me it likely is not OK... the rough idle and noises tell me something is damaged. Need to start thinking about holding them accountable. See my response below. – maplemale Nov 30 '16 at 20:37

If it's a new car, the engine should never be making a "loud growl sound" and should never sputter at idle. You should take it back in if no other reason, because of that whether it's related to the oil being overfilled or not.

First, several things can happen in an overfilled oil scenario:

  1. Your crank is whipping the oil up so that it becomes mostly air, causing improper lubrication of the engine components and potential damage to the oil pump. Yours was definitely overfilled to the point this was happening! But, that doesn't necessarily mean the pump or other components were damaged.
  2. When the engine is grossly over-filled (like it was in your case), it can make it to the exhaust track and it will wreak havoc on your catalytic coverts and potentially cause issues to censors in your exhaust system. This often shows up on a scan, assuming they did one -- which is unlikely according to my personal experience with this stuff.
  3. If it gets into the combustion chamber, passed the oil rings it can cause plugs to fowl - you were definitely burning the oil as evidenced by the black smoke.

Of course, none of this is good for your engine. But, you did not drive very far or very fast. That's good as more severe issues like bent rod etc. are unlikely to have occurred -- also this would probably be obvious to you later if it had as you'd be hearing knocking and having rough idle etc. It concerns me that you do have a rough idle.

To say the least, you should take it back and start holding them accountable. Tell them it isn't running right and is making noises on occasion. If it were me, I would demand a complete diagnostic be done including checking the oil pressure at different RPMs, engine timing, and of course running a complete scan for codes. Every time I've heard of this happening, the culprits will try to blow you off and say it doesn't cause damage - that is not always true! Demand they scan it and show you the results. They should not charge you for any of this. But, if you feel as though they are blowing you off -- likely to happen in my experience -- go somewhere else, explain the scenario and pay for the diagnostic work only.

Keep in mind that not all dealerships have very experienced techs. My experience, more often than not is that the dealership is about on par with pep-boys or worse. Don't take their word for anything. The fact that it was overfilled is already proof they are careless amateurs. I would be preparing for a lawsuit.

  • Thank you! I called and spoke to the manager. At first he said too much oil can't damage a car and I corrected him with some of what you wrote and requested all the things you mentioned. He agreed and asked me to bring the car in Monday, leave it with them for a couple days (they will give me one of theirs) and then he said he will open a report so I have documentation. They will check everything, and I am filling out a form now with every item I want them to check. – Jackie CX 5 Dec 1 '16 at 14:38

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