Does anyone know if there's a standard maintenance and repair guide VW uses to establish how long it takes to replace a part in a vehicle? How do they determine how many hours to charge someone for labor? Example: Took my VW Tiguan to a VW dealer and I was quoted 12 hours of labor to replace a turbo. Another VW dealer quoted me 8 hours of labor?
A main dealer would have a online lookup that tells them what time they should allow for each job.
I can only think that the recommended rate is 12 hours but the dealer who quoted 8 may have done loads before so has picked up some better ways or made some custom tools etc.
Why not get some quotes from independent VW or turbo specialists?
You have been misquoted on this. Labour times for repairs are drawn up by the the manufacturers and their own technicians, then a hourly cost is determined for that repair. ALL main dealers are then to charge the same amount of hours for that job.
It could just be a mistake or as mentioned perhaps the lower hourly rate dealer is happy to charge less as their techs can do the job in half the time etc... Or they're giving you a bit of a discount etc, it does happen. e.g.. When I worked for Nissan many years ago a Micra clutch was charged at 3.2 hours, however I could do in 32 minutes, this admittedly was in competition mode (All the UK dealer techs had a competition challenge going at one time) I believe I was second fastest in the UK :) I would say though that excluding stuck bolts etc that, that clutch job would take any tech with a lift around 1.5 hours at most. So that tech would then make 1.7 hours bonus. All jobs are not like this though as some really would take their hourly allocated time or more if it was particularly difficult due to seized/broken/stripped bolts etc
You could always call the dealer that you think is overcharging over a couple of days asking what the rate is for that job, you could even get a couple of friends to call too to see what answers they get. IF you find that they are adding hours I'd be calling VW head office and finding out what the hourly allowance is for the particular job. Then reporting the dealership that is overcharging for it.