I have a 2013 Subaru WRX Limited with the touch screen radio. Recently I realized that my radio lost sound just out of no where one day when my car didn't play music. The navigation and everything works fine, but no sound. I've had this problem for a week now and I checked the fuse for media and it's fine. What's bugging me is that the speakers work when I'm making a phone call through Bluetooth but when I play a song through it's silent. Nothing from AM/FM radio will work either but it works through AUX input.
I find it very strange and I was wondering what could be causing my speakers to not play music?
No signals on FM or AM ? How is the antenna connection? If it is a recent model car the radio antenna is in the rear window and the connection is near the upper left hand side. You would probably have to remove a piece of molding to get at it. The antenna itself looks like a piece of the the rear window defroster only with a few lines(3 or 4) . It is connected to a inline amplifier.
If all speakers suddenly stopped working, it is probably the amplifier. We had a leak in the car (likely through the sunroof which is another issue. The drainage needs to be cleaned out. Our dealer did it for $250. Hopefully now the leak is gone.) The amplifier is located under the passenger front seat, which is where the water from the leak collected, shorting the amp. The model number for our 2014 Outback amplifier is 86221AJ21A. However, once you locate the amp, you will see the model number right on it. Dealership was going to charge $750 for parts and labor. I bought a used one on Ebay for $150 and installed it myself. Needed a small Allen wrench and a small socket wrench to get the old one out and replace with the new one. (I don't know the sizes and felt lucky that I actually had the right ones.) It was a bit uncomfortable but very doable.