Does anyone have a PDF copy that I can download? Lost the original and the dealer seems unable to procure one. 2010 onwards will do although there was a facelift in 2014 so those are better.
Your best bet is to speak to Volkswagen customer service team. They should be able to assist. The dealerships ought to be able to order a new owners handbook for you so they can probably explain why this isn't happening.
Their contact details can be found at this link