My mom's car was broken into 2 days ago, both drivers side windows smashed. We sent the car to an auto glass technician to replace the windows and remove the glass fibers embedded in the seats.
They just called my mom and told her that the window mechanism is broken on the rear door, which I could see being possible. However they also said that the door latch was broken "because all the rods are connected" which is total bs imo, especially since we were opening and closing the door just fine before we took the car to them, and now they say that the door can't be opened? I am convinced that this is either their mistake that they are trying to get her to pay for, or that trying to pull a fast one on her. Or worse I wonder if they even damaged it on purpose so they could "fix it"?
I would like to know how to handle a situation like this where the technician is coming up with seemingly false facts, or even damaging property in an attempt to convince you to pay for additional services? I would also like to have people who know what they are talking about that verify a lock module doesn't have anything to do with a power windows mechanism.
Edit: The mechanic just told us that the problem is the window regulator. I looked it up and it appears that the part is simply the mechanism that pushes the window up and down. The mechanic said that it controls everything in the door including the lock, and that when you open the door to service it the regulator "flys apart" and you have to replace it with a new one. He was also being extremely defensive when we asked any questions. Am I correct about the window regulator not being nearly as important and fragile as he makes it out to be?