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It may be the starter but you'd want to check for battery voltage at the B terminal on the starter and check that the circuit on the S terminal is OK first. When checking the S terminal have someone turn the key to the crank position. Also it would be a good idea to check that the starter is grounded properly. If you have power on both terminals and the ...
Sounds like starter gear windingout and then overheating, I would replace the starter. These sound like typical symptoms...
Sounds like he bought a new battery to try to fix the issue but it did not. There may be other causes (like fuses, wiring, a non-genuine immobilizer) but the next logical assumption is that the starter and/or starter solenoid have failed.
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