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12

It is typically faster, easier, and more reliable to replace a bad part with a new part. The dealership wants to the vehicle to leave the shop in the best possible condition that they can guarantee is going to work and last. The best way to do this is to replace a bad part with a new part. They prefer not to repair parts, because a repaired part will ...


4

Dealer franchise contracts spell out what is allowed for parts replacement and repair standards. In all the cases I am aware of the OEMs insist on use of factory parts for all repairs made. Most OEMs inspect for compliance regularly. Dealers will at times install non OEM parts but this is rare as the consequences when found out can be severe and include ...


3

One reason for this is to simplify and standardise maintenance. Replacing a part with like for like can be a known and understood process which also allows traceability. This is of particular importance to manufacturers who might be have potential legal liability for millions of vehicles (in terms of both warranty and liability for dangerous faults) ...


2

I suspect it's partly a case of covering themselves - if they do a quick fix and it goes wrong (e.g. that patch they put on the coolant line fails and the resulting loss of coolant blows the engine), they'd probably get sued - it might well be that they'd be at risk of losing their franchise as well, which would differentiate them from non-dealers who don't ...


1

Yes it is reasonable. Remember, you only agreed to the cost of disassembly, which was the initial cost of $375. Taking things apart is usually far easier than putting them back together. Considering what is in their list of repairs, there was more than just the valve cover removed to figure out the issues. I'll almost guarantee you they removed the head as ...


1

Refuse to pay - they're trying to coerce you to use their services... On most cars, removing the cam cover is a 5 minute operation, and replacing it would be similar. Even a really complicated one isn't going to take more than half an hour, unless loads of stuff needs to be removed to get to it. I'd therefore consider 1-2 hours labour (at however much your ...



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